Strategic Plan

Strategic planning is a common sense process that results in a statement of our strategic direction. The process does not produce a detailed, step-by-step plan, but encourages teamwork and binds us together so that we all proceed with a common understanding of values and vision.

This process, which required months to complete, began with a Management Team retreat during which we developed the values, vision, and mission statements that served as a foundation for the steps that followed.

A small team of employees guided the agency through the internal and external analysis phases. The team drew on the entire agency for ideas. The Management Team was involved with each major step that was taken. A second Management Team retreat was used to identify strategic issues and develop strategies to deal with these issues.

Every employee had the opportunity to review the major products produced during this planning cycle and make suggestions for improvement. SC State Housing's Board of Commissioners reviewed the major products and voiced support for the entire process.
Key Issues and Strategies are reviewed and updated every three years.

Key Issues and Strategies

Issue 1. Maintain Effective Programs

Strategies:

Quickly disseminate information regarding program changes.
Use all available resources to identify best practices and programs, as well as needs and opportunities.
Actively seek new business partners to expand the reach and depth of the programs offered by SC State Housing.
Insure that the housing mission of SC State Housing operates in harmony with the State's overall goals in economic development.

Issue 2. Continuously Improve Our Processes

Strategies:

Actively involve employees at all levels in simplifying our processes both internally and for our external partners.
Identify common processes and missions within the Authority to eliminate redundant and/or conflicting requirements and to streamline operations.
Establish quantifiable benchmarks to measure performance across the organization.

Issue 3. Strengthen Our Internal Environment

Strategies:

Maintain a clear understanding of our current financial position, and institute planning and monitoring to accommodate and anticipate market changes.
Provide defined communication channels at all levels of the organization.
Promote an environment that values cross-training and learning across traditional organizational lines.
Promote an environment that encourages teamwork and problem-solving at all levels of the organization.
Create and maintain a project management discipline throughout the organization to insure that expectations and results are quantifiable and measured.

Issue 4. Improve Community Relations

Strategies:

Actively seek partnerships within our communities that expand the reach of SC State Housing's programs.
Work through established media channels to promote SC State Housing's programs and public perception.
Maintain effective relationships with our Congressional Delegation to insure that they are kept abreast of Federal programs and regulations that impact the mission of SC State Housing.
Maintain effective relationships within the General Assembly to further the mission of SC State Housing.
Expand outreach efforts to other state and local agencies to promote affordable housing.

Issue 5. Make Effective Use of Information Technology

Strategies:

Define the role of the Information Technology division as business-centric and include the IT organization in the business processes.
Implement recognized "best practices" in the IT sector to include formal business analysis and project management.
Use technology as a measure to rapidly disseminate information inside and outside SC State Housing.

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Strategic Plan